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RETURNS & FAQ

Made to order. Backed by real support.

✓ Quality Guaranteed ✓ 30-Day Quality Window ✓ USA + Canada Shipping

THE CMR QUALITY GUARANTEE

WE WANT YOU TO LOVE YOUR GEAR.

If your product arrives damaged, contains a printing error or has another visible quality issue, we’ll work with you to provide a replacement or refund.

Please report quality issues within 30 days of receiving your order. Include your order number and clear photographs of the product laid flat on a well-lit surface, with the tag and affected area visible.

CONTACT US
01 MADE TO ORDER & FINAL SALE

Our products are made to order especially for you. Because of this, we cannot accept general returns, exchanges or sizing-related returns.

Please review the size and fit guide carefully before placing your order.

02 ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, use the order-management link included in your confirmation email.

Orders can be changed or cancelled before they enter production. Once production begins, the order can no longer be changed or cancelled.

Products with verified damage or quality issues remain covered by our quality guarantee.

03 REFUNDS

Approved quality claims may be resolved with a replacement or refund.

PayPal: Refunds generally appear in your PayPal balance within 24 business hours.

Credit or debit card: Refunds generally appear within 7–10 business days, depending on your financial institution.

04 PAYMENT METHODS

We accept major credit and debit cards, PayPal, Google Pay and Apple Pay.

Klarna, Afterpay and other local payment options may also be available depending on your location and device.

Local-pickup orders are completed separately and securely through Square.

05 CANADIAN ORDERS

Orders shipped to Canada may be subject to import taxes, duties or customs charges.

Depending on the order, applicable fees may be collected during checkout or charged when the shipment arrives. Customers are responsible for any applicable import duties or customs fees.

06 ORDER SUPPORT

Website shipping orders are handled by our merchant-of-record and merchandising partner, Fourthwall. Fourthwall assists with production, shipping, order inquiries and eligible quality resolutions.

For help with a shipping order or local-pickup order, please use our contact form.